Warranty and Repair Form
No-Bull Lifetime Warranty
Download Our Warranty and Repair Form
All Red Oxx travel bags and accessories that we manufacture are covered by our famous no questions asked “No Bull” Lifetime Warranty.
As time rolls a ceaseless course, only the genuine guarantee remains. The mountains will persist, the oceans are bound to endure and Red Oxx will continue to be rugged, reliable, and tough. To the depths of the Amazon basin to the peaks of the Himalayas, Red Oxx Manufacturing is infallible. Our products are guaranteed forever, be sure to include them in your will.
~ Cheers, Jim Markel CEO
If you should experience a defect, in either materials or workmanship, or unexpected damage to your bag, first fill out and print out this handy Red Oxx Warranty Return Form with Shipping Label (you must have Adobe 8 reader or higher to fill out the form online) and then simply pack and ship your product back to us at:
Red Oxx MFG – attention: Warranty
310 N. 13th St.
Billings, MT 59101.
Product must be clean and free of debris. Dirt and debris such as coins, pens, paper clips, even small pieces of paper can damage our equipment during the repair process. Dirty soiled bags can sometimes contain allergens, causing health issues with our employees. Please remove all personal items from your bag before sending it in.
For instructions on how to properly clean your bag, visit: How to clean your bag.
NOTE: We are not a cleaning service, our factory is set up to only handle clean materials.
Any bags determined to be unfit for repair on our equipment will incur a cleaning fee of $25 to the workorder during processing. This cleaning process takes a lot of extra time so please be considerate and clean your bag before you send it in to us.
NEVER CLEAN YOUR BAG IN A WASHING MACHINE OR DRYER. This could void your warranty as it can destroy the coated lining and cause it to flake, not to mention the damage that hardware could inflict on your machine.
Your bag will be repaired & shipped back to you within 90 days from processing arrival.
Shipping to and from Red Oxx is at the customer’s expense. Shipping your item with a carrier that provides tracking and insurance is encouraged.
Once your product has been received your card will be billed up to $15 for Ground return shipping or $30 UPS Priority for International locations. Upon completion you will receive an email from email@example.com with a link to tracking information.
While your beloved bag is with us, our Warranty Inspection Team (WIT) will inspect your bag, review options and then make every effort to repair your bag first. If we are unable to repair your bag, we will replace the item one time with an identical product, in the same, or similar color, at no extra charge.
Red Oxx does not have a bag “loaner program” so you will need to secure yourself a backup to use while we are working to repair you bag.
WARRANTY REPLACEMENT EXCEPTIONS:
Red Oxx cannot replace lost or stolen products. Red Oxx cannot "exchange" or replace a worn out bag for a different model bag. Red Oxx will not replace a bag that has been personally modified such as cutting off panels, removing zippers, or custom personal modifications. This is considered willful destruction of your bag and will void its warranty.
The Red Oxx Lifetime Guarantee covers are all bags made by us including Limited Editions, Special Editions, Custom bags, Corporate Promotional orders and mass produced bags, at any time in our history. Our “No Bull” Lifetime Warranty is, in a word, unconditional!
Any other questions regarding warranty, returns, refunds and exchanges either email us or call us at 888-733-6999 Mon-Fri 10-5 MDT