THE RED OXX WORLD FAMOUS "NO BULL" LIFETIME WARRANTY
As time rolls a ceaseless course, only the genuine guarantee remains. The mountains will persist, the oceans are bound to endure and Red Oxx will continue to be rugged, reliable, and tough. To the depths of the Amazon basin to the peaks of the Himalayas, Red Oxx Manufacturing is infallible. Our products are guaranteed forever, be sure to include them in your will. ~ Cheers, Jim Markel CEO
The Red Oxx "No Bull" Lifetime Warranty is a testament to the durability and reliability of our products. Here are some key points about our warranty.
Repair Process
If your Red Oxx gear needs repair, follow these instructions to start the mail-in process.
Occasionally a fix is easy enough to do at home, such as cleaning up loose threads or a separated zipper.
*When you send in your bag for repair, we ask that you cover the shipping cost. The repair work is covered by Red Oxx.
*Please make sure you clean your gear before sending it in, or it will be returned to you unrepaired.
*Once we receive your product, it can take up to 90 days to repair it and send it back.
*Repaired bags may not look brand new
Scars can be a right of passage in some cultures. Similarly, patches and darns on your bag indicate a seasoned life of service.
We strive to bring your item back to full functionality by using similar fabric and hardware. Material colors on patches may not be an exact match, but we’ll do our best to find the closest match possible. Due to the longevity of Red Oxx gear some colors and hardware may no longer be available.
Proper cleaning is important
More detailed cleaning instructions available here.