Red Oxx VIP Club News Letter: Limited Offer

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Ten subscribers to the Red Oxx newsletter won autographed copies of James Patterson’s “Kill Me If You Can.” Red Oxx’s own Sky Train Carry-on Bag is mentioned on page 129 as the “world’s most efficient carry-on.” 

Sent to your email about every three or four months (quarterly), our Field Report email newsletter features packing tips, travel guidelines, adventure stories, CEO Jim Markel's trips, and new gear introductions. Winners will be notified by email and announced on Facebook, Twitter and here at Redoxx.com. Red Oxx zealously guards your email address and guarantees your privacy.



Returns and Warranty

Information on returns and our unconditional lifetime warranty coverage.

Frequently Asked Questions:

What kind of warranty does my bag have?
Can I return my Red Oxx bag?
I’ve only used my bag once, it still looks like new. Can I still return it?

Q. What kind of warranty does my bag have?
A. All Red Oxx travel bags and accessories that we manufacture are covered by our famous “No Bull” Lifetime Warranty.

As time rolls a ceaseless course, only the genuine guarantee remains. The mountains will persist, the oceans are bound to endure and Red Oxx will continue to be rugged, reliable, and tough. To the depths of the Amazon basin to the peaks of the Himalayas, Red Oxx Manufacturing is infallible. Our products are guaranteed forever, be sure to include them in your will. Cheers, Jim Markel CEO

If you should experience a defect, in either materials or workmanship, or unexpected damage to your bag, simply ship your product back to us at:

Red Oxx Mfg – attention: Warranty
310 N. 13th
Billings, MT 59101.

Our Warranty Inspection Team (WIT) will inspect your bag, review options and then make every effort to repair your bag first. If we are unable to repair your bag, we will replace the item at no charge. Red Oxx does not have a “loaner program”. However, we strive to repair your product within 24-72 business hours of arrival. We will always foot the bill for return shipping –your item will be returned to you return shipping paid. Red Oxx cannot replace lost or stolen products. Red Oxx guarantees all bags made by us, at any time in our history, regardless of how they were obtained– gifts, second hand store, ebay auctions, etc. Our “No Bull” Lifetime Warranty is, to put it bluntly, unconditional.

PRODUCT RETURN SHIPPING POLICY

All products shipped to us for warranty service should be empty, cleaned and free of debris*. Cleaning your bag is easy, read How to clean your Red Oxx bag. Or visit the FAQ What’s the best way to clean my bag?. * Debris can be defined as: loose dirt, broken glass, metal shards, gravel, rocks, food particles, oil, paint, tools, nails, screws, washers, plastic pieces and parts, used and new condoms, dead bugs, fish hooks, needles, sinkers, twine, bottle caps, plastic bags, drugs, paraphernalia, coins, cash, credit cards and whatever else that could end up in a bag used in the field. Show some courtesy, dump it out, vacuum it out, and wash it according to our guidelines before you ship it to us. You will make our repair team very happy. Happy teams repair stuff fast.
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Q. Can I return my Red Oxx bag?

A. You are welcome to return your UN-USED Red Oxx bag for refund or exchange. Simply fill out the official return form, or, if available, enclose a copy of the receipt with the merchandise and any special instructions for exchange (i.e. what you’d like to exchange for, color, size, etc.). We’ll credit your account for the purchase price of the item returned or send the exchange requested. Note that depending on stock availability, an exchange could take up to 30 days before shipping.

Return Form:
For your convenience, please use this handy return form (requires Adobe 8). Simply fill it out online, print the completed form and include it with your return. Returns or exchanges should be sent to us at:

Red Oxx Mfg. Attention: Returns
310 N. 13th
Billings, MT 59101

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Q. I’ve only used my bag once, it still looks like new. Can I still return it?

A. We do not accept returns of used items. Before using your Red Oxx bag, it is recommended to do a trial pack before taking it on a trip. Make sure the size and style are right for you. By doing a mock-up pack job, you’ll determine right away if the bag will work for you.

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